Social desirability bias is a well-known fiend in the UX research field. But when doing research with persons with disabilities, there’s a new threat coming into play: Stigma. Stigma can affect participants’ self-reporting and research results. Participants with disabilities might be reluctant to disclose the extent of some barriers they encounter daily, out of subconscious fear of being stigmatized.

And here’s the catch with invisible stigma: You may already encounter participants with invisible disabilities, who are trying their best to compensate and conceal them to fit in. 15% of the world population have a disability, then how likely is it, that you never interviewed a user with a disability before?

Watch the recording on the Inclusive Design 24 YouTube channel: https://www.youtube.com/watch?v=FsZ-kS9Ahmo&list=PLn7dsvRdQEfFompoGO_CE5z-_HjEdgVit