Runbooks are the backbone of reliable incident response, but are your runbooks built to keep developers productive and resilient in a 24/7 operational world? In this talk, we’ll guide you through transforming runbooks into streamlined, high-impact tools that both empower developers and drive productivity gains across your teams. We’ll explore the critical balance of detail versus simplicity, how to build runbooks as code, and why consistency and ownership are crucial for alignment across DevEx and Dev Prod teams.

Covering everything from dashboards that track meaningful metrics to next-generation AI features, we’ll walk through the anatomy of runbooks that work - and those that don’t. Learn how to craft runbooks that don’t just sit idle until the next incident but evolve with every touchpoint, staying relevant and impactful. This session offers practical insights into turning runbooks into assets that save time and reduce stress, even in high-stakes environments.