While Power BI is continuing its advance and the number of end users is increasing sharply, the pressing need for a robust support organisation comes into play to cope with all incoming queries. Automating processes and closely monitor incoming request will be a gamechanger to have the right agility towards a more data driven enterprise. Tangible business outcomes are felt in significant time savings and improved user adoption. This session will focus on the importance of of establishing a Power BI CoE & will zoom in on the support pillar.