Discover how Copilot Studio can transform IT support from reactive to proactive. In this session, we’ll explore how to design and deploy AI agents that resolve common issues instantly, without escalating to human support or creating tickets. You’ll see how integrating ServiceNow with Microsoft 365 enables your agent to access a rich knowledge base and perform real actions, like creating fully detailed tickets when needed. Learn best practices for:
- Building AI agents that handle first-line support autonomously
- Connecting Copilot Studio to enterprise systems like ServiceNow
- Automating ticket creation with complete conversation history
- Avoiding common pitfalls and optimizing for real-world performance

Walk away with practical insights and a blueprint for elevating your IT support experience using AI.

Target Audience: IT Managers, Service Desk Leads, Automation Specialists, AI/Platform Engineers
Preferred Session Duration: 45–60 minutes (including Q&A)