1. Governance is the deal-breaker
Models may ship in days; proving they’re safe, auditable and lawful still takes months. Every hand in the room went up when “governance gaps” flashed on the screen.
2. Customer service is AI’s first payday
Leaders see faster resolutions as the board-friendly wins that release budget for bolder bets.
3. Strategies feel limited
Our live word-cloud howled limited, none, experimental.
Ambition is sky-high, yet the step-by-step playbook
Literacy → Governance→ Innovation remains scarce.

CIO Watercooler event