On tech projects, we rely on our stakeholders to provide information through our elicitation process. We cannot move our projects forward without them. But in a world where they are overloaded, disengaged, or shy, how do we encourage them to speak up? We use techniques from the experts. Professional interviewers know how to build rapport with new stakeholders, elicit information from those who are silent, and secure space for themselves even when stakeholders are busy. Interviewing and elicitation are not just soft skills; they are strategic capabilities. Learn techniques for eliciting timely, relevant stakeholder feedback; tools and practices to keep elicitation focused and on track; and methods to create a safe, open environment for honest communication.

Can be presented as a talk or workshop