On tech projects, we rely on our stakeholders to provide us with information. We cannot move our projects forward without them. But in a world where they are overloaded, disengaged, or shy, how do we encourage them to speak up? We use techniques from the experts. Professional interviewers know how to create rapport with new stakeholders, draw information out of those who are silent, and have stakeholders make space for them even when they're busy. Engaging stakeholders in conversation is a critical element of elicitation. It is not just a soft skill; it is a strategic capability. Learn techniques for eliciting timely and relevant stakeholder feedback, creating a safe and open environment for honest communication, and tools and practices to keep elicitation focused and on track.

Can be presented in a talk or workshop