Session
The Art of the Polite Interruption: How to Redirect Stakeholders Without Losing Trust
Conversations with software project stakeholders don’t always stay focused. People drift off-topic, go down tangents, or answer everything except the question that was asked. Wouldn't you want to interrupt your stakeholders without damaging trust, rapport, or cooperation? What if you could interrupt strategically while keeping the relationship strong? This session explores practical verbal and non-verbal techniques for respectfully interrupting and guiding conversations back on track. You’ll learn how to maintain clarity and momentum while ensuring stakeholders continue to feel heard, supported, and genuinely valued. The interruption becomes nearly invisible and we get our information.
Pamela Paterson
International Best-Selling Author, Business Systems Analyst, Project Manager
Ottawa, Canada
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