Cisco’s product design and engineering teams approached Applause to create and execute a digital accessibility strategy that would ensure the inclusivity of its Webex virtual collaboration tools. They not only needed to conform to global accessibility standards like CVAA, WCAG and EAA, but also wanted to create intuitive, compelling digital experiences for all users, including PWD, to support an ongoing commitment to inclusion. A digital quality leader, Applause was able to provide the accessibility and UX expertise and strategy Cisco needed to achieve its goals, and manage execution with access to the world’s largest independent testing community, including people with disabilities.

Since 2022, Cisco has leveraged our accessibility testing solution, including expert-led conformance assessments, in-sprint testing, consulting with PWD and inclusive design training. By integrating accessibility earlier in the development cycle, and introducing insights from users with disabilities, Applause has helped the Webex team achieve consistent conformance for eight Webex product suites (85%+) and created dozens of “Accessibility Champions” while maximizing internal resources. With successful, sustainable results, Cisco aims to expand the program and continue to drive empathy-led innovation throughout the organization, and beyond.

Find out how accessibility testing with Applause helps Cisco’s Webex teams go beyond compliance to deliver truly exceptional user experiences to all users, including people with disabilities (PWD).

Was featured in the video as the Cisco Webex UX Accessibility Champion