In today’s rapidly evolving utility landscape, the fusion of artificial intelligence (AI) and human expertise is transforming operational efficiency, customer satisfaction, and sustainability. This presentation explores how innovations like predictive analytics, real-time data processing, and AI-powered customer service are revolutionizing the sector. Key achievements include a 30% reduction in downtime through AI-driven predictive maintenance, a 25% improvement in grid stability with AI-powered forecasting, and a 20% increase in customer engagement via virtual assistants.

We will also dive into the success of the Catapult Project, which utilized edge computing and machine learning to achieve 95% accuracy in real-time energy demand forecasting, resulting in significant cost reductions. The session highlights the pivotal role of human oversight in ensuring AI systems deliver accurate, ethical, and impactful results.