When systems and processes change, people don’t automatically come along for the ride. This session explores how leaders at every level drive real adoption during transformation—by translating change into meaningful impact, managing resistance, and coaching teams through uncertainty. Attendees will leave with practical leadership behaviors they can apply immediately, regardless of role or title.

Primary Product: All Products

Track: Training and User Adoption

Session Type: Breakout Session (60 min)

Ability Level: All

Learning Objectives:

Identify the leadership behaviors that most directly influence adoption when ERP systems and processes change, and explain why technical success alone does not drive sustained usage.


Apply a standardized framework to ERP change scenarios to determine how leaders can communicate impact, manage resistance, and coach teams through disruption before and after go‑live.


Define one specific leadership action they can take immediately to improve adoption when systems, processes, and people all shift.