The demand for intelligent, natural, and scalable conversational experiences is exploding. Simple, scripted chatbots no longer meet user expectations. This session dives into the powerful suite of tools on Google Cloud that allow developers to build sophisticated, enterprise-grade conversational AI agents.

We will focus on Dialogflow CX, Google's advanced platform for creating complex, stateful, and multi-turn conversations. We'll explore its visual flow builder, state-based architecture, and powerful features like intents, entities, and fulfillment. You'll learn how to design conversation paths that are robust and easy to manage.

Beyond the basics, we will demonstrate how to integrate other Google Cloud AI services to create a truly omnichannel experience, including:

Speech-to-Text & Text-to-Speech for building voice-enabled assistants.

Vertex AI for adding custom machine learning models and leveraging the power of Generative AI to handle unexpected user queries and create more dynamic responses.

By the end of this talk, you will have a clear understanding of how to architect and deploy powerful virtual agents on Google Cloud, transforming how your users and customers interact with your services.

Key Takeaways:

Understand the core concepts and advantages of Dialogflow CX's state machine approach.

Learn how to design and build a multi-turn conversational flow from scratch.

Discover how to integrate voice, generative AI, and other GCP services to enhance your agent's capabilities.

Gain insights into best practices for testing, deploying, and managing conversational AI agents at scale.