In an increasingly competitive world, delivering a personalized customer experience has become essential. Let's discover how Dynamics 365 Customer Insights (Data) and Microsoft Fabric can help transform an organization into one that is both customer-centric and data-driven. In this session, we'll explore a real-life use case and demonstrate how :

01- Unify customer data from different sources using Fabric connectors.

02- Accurately analyze and segment the customer base using artificial intelligence and machine learning.

03- Enrich customer profiles with external data for in-depth knowledge.

04- Create large-scale personalized experiences using automation and omnichannel strategies.

05- Measure the impact of customer-centric and data-driven strategies and optimize performance.

We'll discover how Dynamics 365 Customer Insights (Data) and Microsoft Fabric can help boost customer satisfaction, increase revenues and improve an organization's operational efficiency.

Level: Beginner, intermediate, advanced
Target audience: Bank executives and marketing/sales managers.
Ideal duration: 45 minutes (adaptable).
First public presentation: ArchiFridays.
Format: Presentation, workshop, demonstration
Language: French, English
Media: Slides, live demonstration, case studies.