I am often asked to assist with technology change projects such as tool selection when a company has decided what they have is not working and they have decided to replace it with something else. This session will walk through an example of how a million-dollar software budget was saved and the customer problem was still solved by doing a thorough evaluation and gap analysis of the process to better understand and identify what the business needed.

What will you learn:
How to perform a process gap analysis and identify business needs