Work IQ has introduced a unified intelligence layer that developers can now extend across Dynamics 365, Power Platform, and custom line‑of‑business applications.

This session dives deep into the practicalities of how semantic models convert Dataverse metadata: tables, relationships, business logic, and organisation‑specific terminology, into a consistent domain model that Copilot and agents can reason over.

We explore:
- how to build reusable business skills, bind governed actions to CRM operations, and orchestrate multi‑agent workflows using tools such as the Work IQ MCP Server;
- how the Dataverse Ask API provides governed, typed access to business data;
and
- how Microsoft Agent 365 delivers observability, telemetry, and policy enforcement across a distributed agent ecosystems.

This is a new session based on the 25 September 2026 announcement from Microsoft, Work IQ: Business and workplace intelligence in the flow of work, demonstrating the functionality rolling out during October 2026.