Have you heard the term Intelligent Apps but aren't quite sure what it means - or how to explain it to your customers?

Or curious about what makes an App "Intelligent" and how AI-powered solutions built within Dynamics 365 and Power Platform can drive real business outcomes?

This session explains the core characteristics of Intelligent Apps: data-driven, context-aware, adaptive and absorptive, and explores how tools like Copilot, Autonomous Agents, and the Microsoft Dataverse and Graph come together to deliver strategic value in transforming customer experience and operational efficiency.

You’ll see Well Architected examples in action, including:
• a customer service app that predicts case resolution times,
• a sales app that recommends next-best actions, and
• a field service app that uses AI to optimize technician scheduling.

Whether you're a functional consultant, community contributor, or someone looking to confidently engage business leaders in conversations about AI, this session will give you the clarity, language, and architectural insights to lead with impact.

This session is aimed at IT Pros, Community Developers, and Business Decision Makers.

It is a 200 Intermediate level

Its delivery is between 45 minutes - 60 minutes

Whilst its subject-matter ranges across the whole Microsoft Ecosystem of Azure, Security, Dynamics 365, Data, Microsoft 365, AI and the Power Platform, the examples of Intelligent Apps in action are focused on Dynamics 365.