In Microsoft's 2023 Release Wave 2, the user interface for managing work orders in Dynamics 365 Field Service underwent a significant overhaul that saw, among other changes, the replacement of its eponymous Business Process Flow (BPF) with a new Dynamic Booking Card.

This session takes that starting point to explore how ALL the First Party apps have seen changes over the last year, through the 2024 Wave 1 & Wave 2 Releases, and through a number of standalone announcements from Microsoft.

These reveal how the apps' future direction is going to transform how we and our customers gather, hold and interact with key data.