Business stakeholders have needs and problems, not requirements. Business analysts can’t gather requirements like apples from a tree. Analysis requires research, investigation, comparison, validation, and root cause analysis.
This session will explore what "analysis" really means, the difference between information and requirements, symptoms and root causes, and gathering and analysis.
Participants will follow an example of discovering the real problem through applying business analysis tools and techniques, including the 5 Why’s technique, and will explore other useful techniques they can apply right away in their jobs.
The goal of the session is to demonstrate how business analysis brings value through elicitation, investigation, root cause analysis and other higher-level thinking activities.

Sample video:
https://youtu.be/ufBTD0x7c90