As the technology industry has evolved, the way we build applications has become more complex. We now require many moving parts to develop, test, and deploy our applications within our organizations. Developers like doing things themselves, and prefer not having to rely on a team to provision things for them. It is often time-consuming, and they often find themselves wishing that they could do it themselves, or they find themselves trying to do it themselves and skipping security requirements.

This is why it’s super exciting to see a movement toward self-serve provisioning coming from platform engineering teams. One of the main themes in platform engineering is to codify all the things. While these teams have already typically automated provisioning tasks, they often find themselves in a position whereby they are flooded with user provisioning requests from ticketing systems, which are often manually fulfilled.

This bottleneck becomes a huge waste of everyone’s time. It’s a waste of developers’ time because they are blocked as they wait around for the request to be fulfilled. It’s a waste of the platform engineer’s time, as they could be using that time to improve things such as system reliability.

In this talk, Adriana and Ana discuss the importance of self-service provisioning tooling to help bring order and peace of mind to developers and platform engineers alike!