How effective are you at communicating? Does your communication partner understand what you are conveying? Does your communication partner feel heard? From informal meetings with parents or colleagues, to the IEP table, breakdowns in communication lead to arguments, wasted time, and sometimes litigation. During this presentation we will cover reflective listening techniques, and how to employ them in the school setting. You will leave with a fresh perspective on how to effectively communicate, diffuse difficult conversations, and preserve your relationship with colleagues and parents.