Organizations everywhere are announcing AI strategies.

Licenses are being purchased. Tools like Microsoft 365 Copilot are being deployed. Training sessions are scheduled.

And yet adoption often stalls. Why?

Because strategy doesn’t fail in the boardroom.

It fails where the work happens.

This session explores the gap between AI ambition and operational reality. While leaders define vision and IT deploys tools, the success of AI ultimately depends on whether it fits into the real workflows of the people doing the work every day.

Through examples from the Microsoft 365 ecosystem, we’ll explore why many AI initiatives stall, and how organizations can move from tool-first thinking to workflow-first thinking.

Attendees will leave with a practical lens for identifying where AI actually fits into everyday workflows and why adoption succeeds when technology reduces friction in real work.

Because transformation doesn’t happen when technology is deployed.

It happens when the people doing the work decide it actually helps them.