Microsoft is increasingly talking about Work IQ, Semantic Indexes, and Microsoft Graph, but what do these concepts actually mean for the average Copilot user? In this session, we'll break down the hidden systems that help Microsoft 365 Copilot connect people, content, conversations, and knowledge across your organization. We'll explore why some organizations get better results than others and how information quality, governance, and discoverability influence AI outcomes. Whether you're a business user, leader, or IT professional, you'll leave with a practical understanding of how Copilot finds answers and what you can do to improve them.