If you are a Dynamics 365 practice leader, a business manager or owner, this is a must-attend session. There's an old saying that you can only improve what you can measure. I will show you five KPIs to gauge individual and team-level performance of your ERP/CRM practice with details on how you can calculate each KPI. Once you implement these metrics within your organization, you will be able to spot your team's strengths, weaknesses, and opportunities for improvement and increased profitability. The insights will help you identify trends and canaries in the coalmine so you can do what good leaders do: stay ahead of the curve!