If you are a Dynamics 365 practice leader, a business manager or owner, this is a must-attend session. There's an old saying that you can only improve what you can measure. I will show you five KPIs to gauge individual and team-level performance of your ERP/CRM practice with details on how you can calculate each KPI. Once you implement these metrics within your organization, you will be able to spot your team's strengths, weaknesses, and opportunities for improvement and increased profitability. The insights will help you identify trends and canaries in the coalmine so you can do what good leaders do: stay ahead of the curve!

How to measure success of your BC practice

Productivity, Efficiency, P&L / Gross Margin, Fully Loaded Cost (1.4), ??

I checked the boxes for ALL the tracks because it is relevant to business leaders across all products. IF you are interested in doing this as a keynote, I am also able to deliver this in a keynote format. The target audience is Practice Managers / Practice Leaders, Business Managers, and Business Owners of companies that sell and implement Dynamics 365 ERP or CRM solutions.

EBIDTA - not just for publicly traded companies. Good for helping services orgs manage and optimize profitability.