How much time would your organization save if it could leverage AI to handle incoming support requests AND triage / provide first level support for your customers? With Autonomous Agents, this is no longer a dream for tomorrow but a reality today. We will leverage Copilot Studio's autonomous agent capabilities and combine it with some AL vibe coding to showcase how to build a ready-to-use AI powered BC support desk. This is a live-live build session. No screenshots, no recorded videos, no cop-outs.