You have customer and here customers look for support. Enter the Customer Self-Service portal. If you’re using or planning to use CRM for case management, a fantastic extension to that is the Customer Service portal. Giving your customers the ability to log into their own account to submit, monitor, and follow up their support cases can add some relief to your front lines of customer support. You’ll get fewer emails and calls from folks just looking for updates, and you can capture better-targeted data regarding a case.

In this session, you will get to know what Microsoft offers in Customer Self Service Portals? How to provision, monitor, administrate, build, control, migrate, and so on...

How to join- https://teams.microsoft.com/l/meetup-join/19%3ameeting_YzQ1OTU3ZDQtZmM2My00YjRlLWE4YTgtODYyZWRiMmM1MjY2%40thread.v2/0?context=%7b%22Tid%22%3a%220a818a2b-5882-4f42-a04f-2681d222e419%22%2c%22Oid%22%3a%22af7be706-2f4c-4904-8796-c3029c42c6e3%22%7d

When- Saturday the 18th of July, starting at 13:00 hrs GMT/UTC

Register- https://www.365portal.org/events/event/?id=934abf96-328c-ea11-a811-000d3a86d7a8

More details about session - https://www.365portal.org/events/event/session/?id=caceeb4a-798c-ea11-99e6-00155d02c950
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