In the highly competitive market in which Web Development Agencies operate, the ability to promptly react to changes, pivot quickly, and make the best out of every opportunity often makes the difference between success and failure. Unfortunately, while planning for agility, organizations usually concentrate only on their development departments. Although that is a good starting point, they can never become genuinely agile without applying agile to other parts of their organization.

This session will present an example of how a web development agency has organized its sales, development, and support processes using Scrum together with Kanban, including the integrated Azure DevOps-based DevOps toolset supporting them. In the first place, their approach helps them visualize their sales process, optimize priorities and manage the order in which they analyze customer requests and needs. Next, it helps them efficiently implement and deliver working software. Finally, it supports them in dealing with customer support requests and operational issues effectively.

If you ever struggled while deciding how to implement these processes, join us to learn how a concrete implementation of agile practices together with tools looks like in a real-life scenario. We hope you'll find inspiration and patterns to apply in your everyday work.