“Our world will change more in the next 10 years than in the last 100 years.”
- Gerd Leonhard, futurist and humanist

This rapid pace of change also affects your customers and how you meet their needs. In the past, customers may have been satisfied with getting a response in a month’s time; today, they expect their needs to be fulfilled in a matter of days. To succeed, it’s critical to set up your organisation in a way that supports this appetite for rapid satisfaction.

The challenge is that customers’ needs and the realisation of benefits are separated by a complex network of human interactions. This complexity hampers the flow of value, information and product development. On a team level, the implementation of concepts such as the Agile Mindset, supported by practices such as Scrum and Kanban is a step in the right direction and can help streamline your teams and improve work delivery. However, if you don’t optimise your organisation at a macro level, the efficiency of workflow across the whole system is unlikely to improve.

In this practical workshop, we will look at two foundational elements that we believe are essential to optimising your organisational flow and increasing value delivery to customers:

1. Value Stream Mapping: We will look at how to use Value Stream Mapping to identify the essence of your products and to align these Value Streams for the best flow.
2. Team Topologies: We will then link these Value Streams to how you structure your team to optimise value generation. To do this, we will play a real-life version of Sim City by building our own city on a large map.