It seems like every time I take a few days off, something at the office breaks. As a Lone DBA for over four years this terrified me. Even after I moved into a larger team of DBAs with a proper on-call rotation, I took the work laptop with me on vacation and compulsively checked my phone.

Writing support documentation finally put my mind at ease. It may not be the most glamorous thing to do, but it pays off. Writing, maintaining, and promoting support documentation for the systems I built and supported not only put my mind at ease, but helped me understand them better.

In this session, you’ll learn about what led me down this path, how I’ve evolved my thinking about where I write my documentation, and the tools that I use. You’ll also learn tricks to keeping things up to date and making this information readily accessible to other people when they need it most.