As AI tools become increasingly embedded in how we gather requirements, prototype solutions, and deliver Business Central projects, the skills we rely on as consultants are evolving. From AI-generated documentation to intelligent copilots guiding users in real time, the landscape of Dynamics 365 project delivery is changing fast.

But while how we deliver is shifting, the why remains the same and it’s still rooted in human connection.

In this session, Andy and Phil will explore how AI is reshaping traditional workshop engagements. They will look at why soft skills like empathy, active listening, facilitation, negotiation, and stakeholder management remain essential, but now need to be applied in new and nuanced ways to make the most of the AI tools that are becoming part of everyday delivery.

This talk will offer practical tips for consultants and project teams who want to harness AI without losing the human touch. You'll leave with a fresh perspective on how to create meaningful synergy between smart tools and soft skills and why your emotional intelligence might just be your most future-proof asset.

Whether you're a functional consultant, project manager, or developer, if you're involved in delivering Dynamics 365 Business Central and supporting users through change and adoption, this session is for you.