Why navigate to 10 different pages to get what you need when you can use just one Copilot Studio agent to rule over all your ServiceNow magic? Join us in this hands-on workshop to learn how to build a ServiceNow-enabled Copilot Studio agent. We will start simple - asking questions that Copilot Studio can mine answers for in your ServiceNow knowledge articles - with fallback sources to have you covered no matter what.

But that's not enough fun, is it? We'll increase your user satisfaction by also integrating features such as raising incidents if users can't find the answer they are looking for, looking up statuses, and even escalating to a live representative.

By the end of this workshop, you will know the basics of Copilot Studio, using ServiceNow APIs to fetch information both with out-of-the-box connectors and custom HTTP calls, and walk away with ideas to build your very own Tier 1 Help Desk agent.

Are you ready to supercharge your users' Help Desk experience?