Creating Copilot Studio agents without the right preparation is like trying to tame a dragon without a saddle. Many developers rush in with enthusiasm, only to encounter fiery obstacles: underestimated requirements, unruly knowledge source results, little to no end user personalization and high-volume escalations frustrating stakeholders.

Before you start building your own agents, or rolling out Copilot Studio to citizen developers, stop and think: Am I/ are they equipped with the right skills and training program to be supported in development and rollout? Is it clear what the key building pillars and foundational blocks are to make it successful?

Join this session for the top 10 lessons and demos every “dragon trainer” of the AI world should know. From personalizing agent behavior to crafting smooth automation workflows and improve knowledge outputs’ accuracy, these lessons will turn you into a Copilot Studio master who may (or may not) start breathing fire too!