In humanitarian emergencies such as the Ukraine war, outdated and manual immigration processes can block timely support for those in urgent need. For Ukrainian refugees seeking asylum in the U.S., immigration officers initially faced overwhelming volumes of paper-based applications and uncoordinated workflows, resulting in delays and inefficiencies.

In this session, I’ll walk through how I built a solution using Power Apps, Power Automate, and Copilot Studio, to create an emergency application response system. This streamlines the asylum application process for immigration officers examining over 170K applications in the US alone. With the power of AI in process personalisation, let's delve deeper into how you can improve collaboration and self-service between immigration agents, the frontline police force and the applicant. And the most important part? To provide a lifeline for those facing crisis, and truly demonstrate the human impact of Power Platform.