Imagine your dream holiday, with the dream hotel. 5* star, no expenses spared, luxury. And yet, the booking system fails before you can grab that discount. The contact centre representative is struggling to find the deal whilst giving confusing instructions. If only they had better systems to rely on. Spoiler alert, they are MORE frustrated than you are.

What if the contact centre DID have the best-in-class tools? Imagine instead a system that allows them to instantly find your details, help you with a reservation or answer any queries you have. Efficiently. To give you the concierge-level experience you deserve.

Join us in this session for a live build of a Copilot Studio agent for a contact centre, embedded in Dynamics 365, responsive in real-time and in design for all device needs. From customised journeys to rich media approaches, this is a session not to miss!