In the Accounting Industry, we place a high priority on technical excellence and we pride ourselves on our competence. But when it comes to the pesky task of talking to other humans...we don't always approach it with the same level of effort. If you've had clients respond with a confused "what?" when you've asked for something or given a team member direction only to find they were not picking up what you were putting down, you know how important communication is. Learn tools to communicate clearly and kindly so you can empower everyone involved and make it easy + enjoyable to work with you!