A Microsoft 365 implementation triggers cultural change as well as profound changes in collaboration, communication, and work processes – which can result in strong resistance. Team members may feel insecure, familiar processes may be questioned, and not everyone will see the added value of the new tools right away. Accepting those reactions is the key to success, as long as they are paid attention to and addressed.

In this session, Antje Lamartine will shed light on typical pushback from team members and reservations about M365. She will present methods on how to identify possible resistance at an early stage, how to deal with it effectively, and how to turn worries into curiosity about M365. Join this session to walk away with concrete tips to make your M365 implementation a success – by reducing resistance and fostering acceptance.