Session

Making the most out of Customer Voice

Looking for a feedback management solution that allows you to create and distribute great surveys and provide in-depth analysis of responses? Customer Voice is included for free with some licenses and integrates with Dynamics 365 business applications allowing you to collect, analyse, and track real-time feedback! Join this session to understand:
• Key features and capabilities of Customer Voice
• Template, channel and personalisation options
• How it defers to Microsoft Forms/Forms Pro
• Integration and Licensing options
• Useful Resources to get started
Customer Voice is a great tool to keep track of customer satisfaction and metrics and gain rich insights through real-time survey data in customer records. Make the most of it following this session!

Ideal for those completely new to Customer Voice or those looking to understand its capabilities to make the most out of it.

Areti Iles

Head of Professional Services at Telefonica Tech

Reading, United Kingdom

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