Microsoft Process Mining—your secret weapon for turning chatbot chaos into a well-oiled AI assistant. In this session, we’ll explore how to:

- Mine real conversations to uncover hidden patterns and customer pain points

- Clean and prepare training data so your chatbot doesn’t learn bad habits

- Analyze operator interactions to find what works (and what definitely doesn’t)

- Optimize chatbot flows based on real-world insights

We’ll walk through practical process mining use cases in contact centers and show how it helps AI-driven assistants sound less like robots and more like pros.

Who Should Attend?
✅ Contact center leaders & CX professionals who want smarter bots
✅ Data analysts & AI developers tired of messy chatbot training data
✅ Business & IT strategists looking to optimize customer interactions

If you’ve ever yelled “Agent! AGENT!!” at a chatbot, this session is for you. Join us and learn how Microsoft Process Mining can take chatbots from frustrating to fantastic!