Hey there, AI enthusiasts and D365 consultants! Are you ready to have your minds blown? After a long break, I'm back with an exciting new session format that will take your chatbots and customer experiences from "meh" to "amazing"!

Join me as we explore the impressive world of Microsoft's chatbot capabilities, delving into the latest developments in OpenAI and Cognitive Services. Discover how to leverage the powerful features in omnichannel and D365 Customer Service/Field Service to revolutionize your CX game!

But that's not all! Learn from practical examples of designing for big data (think Godzilla-sized) and massive scale (hello, public sector) while optimizing for performance. You'll become a data ninja in no time!

And the cherry on top: proactive monitoring and management of customer experience is no longer just a dream! Experience firsthand how the future of CX is taking shape and become a pioneer in the realm of customer satisfaction!

So, get ready, buckle up, and join me on this thrilling journey through the world of Conversational AI and D365. Trust me, you won't want to miss it!