As people gain experience in their role or at their company/organization, how they approach and solve problems changes - but not always for the better. We've all been in a room where everyone is shouting at each other but nothing ever gets fixed, and we all know there has to be a better way, but what is it? This session will walk you through the three stages of problem solving, how to recognize them in yourself and others, how to coach someone (including yourself) to move beyond their current stage by asking good questions and giving good answers, and ultimately, how solving a problem doesn't have to be done at the top of our lungs.

As a leader I've found that people move through stages of solving problems, starting from a panicky OH NO HALP response and eventually moving into a calm, focused, informed and supportive state where solutions are found and implemented quickly and with confidence. However, not everyone knows how to move themselves, or their team members from one stage to another and that can lead to people getting stuck and causing ripple effects throughout their team. I've used these tools with my team, and myself and they have been effective in getting people to think about how they solve problems, rather than just jumping in to "solve" them.