Stop guessing how your team uses your Dynamics 365 CRM/CE environment. While surveys provide opinions, real-time behavioral analytics provide the truth. This session demonstrates how to use Microsoft Clarity to pinpoint exactly where users struggle, from "rage clicks" to heat maps and session recordings.

You will learn to identify high-traffic pages and friction points using heat maps while leveraging session recordings and "rage clicks" to troubleshoot support tickets with greater speed and accuracy. You will also discover how to balance these deep behavioral insights with strict data governance and compliance protocols to ensure your analytics strategy remains both effective and secure.