Session
Seamless Copilot Integration: WhatsApp, Social Media & D365 for Sales, Customer Service, and Marketi
Dive into a real-life scenario showcasing the power of integrating WhatsApp Business API, Social Media platforms with Dynamics 365 CE.
In this session, you’ll learn how to:
• Quickly set up a WhatsApp and Social Media chatbot using Copilot for enhanced customer interactions.
• Access and manage customer, order, and service-related data directly within Dynamics 365.
• Empower your sales, customer service, and marketing teams with connected tools for streamlined workflows and better engagement.
Discover how these integrations can revolutionize your customer experience and drive efficiency across your business!
Baris Kanlica
Microsoft MVP | Digital Strategist | CEO @ Mawens
London, United Kingdom
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