As a provider of custom software services, we are increasingly being called in when the implementation of off-the-shelf software goes awry. The frustration in these projects is often high, as many expectations were pinned on the implementation of the purchased software.

In this talk, we aim to assist decision-makers in asking the right questions before making a Make vs. Buy decision. For example:

Is the off-the-shelf software being used for a standard process or one that differentiates from the competition?
Am I willing and able to adapt my process to fit the software?