Everyone talks about AI. Far fewer talk about what it takes to embed AI into a real-world business application used by finance teams, salespeople, warehouse workers, and business leaders every day.

In this session, we'll explore how Microsoft introduced AI into Dynamics 365 Business Central, starting with Generative AI and Copilot experiences, evolving into Agentic AI, and now embracing the Model Context Protocol (MCP). We'll look at the approach Microsoft took, the features that were delivered, the challenges and limitations encountered along the way, and the lessons learned from bringing AI into an enterprise ERP system.

Through live demonstrations and practical examples, you'll see how AI is transforming business software—from helping users work faster, to enabling autonomous agents, to opening new possibilities through connected AI ecosystems. No prior knowledge of Microsoft Dynamics is required.