User adoption isn’t just a post-go-live checkbox—it’s the heartbeat of long-term success. In this hands-on session, we’ll explore how Business Central’s built-in tools—like tooltips, teaching tips, in-app tours, and telemetry—can transform the user experience from frustrating to frictionless. You’ll learn how to embed just-in-time guidance directly into the interface, reduce cognitive overload, and empower users to succeed independently.

We’ll also show how partners can use telemetry and Insights to track onboarding progress, identify usage gaps, and spark more strategic conversations with clients. Most importantly, we’ll demonstrate how to align these tools with your implementation methodology—so that adoption isn’t an afterthought, but a core part of your delivery strategy. Whether you’re a consultant, trainer, or partner, this session will equip you with practical techniques to boost satisfaction, reduce support tickets, and unlock upsell opportunities. Let’s make adoption stick—by design.