With the proliferation of Agile thinking in companies, many of us are aware of the increased drive to understanding our end-user or customer. Many practices encourage empathy as an exercise or artefact like User Stories, User Story Mapping, and Behaviour Driven Development.

However, how often do we deliberately try to have empathy with our colleagues and team members? When dealing with monumental change, what can empathy do to help our teams survive?

The only way to create an inclusive environment in which diverse teams thrive requires this empathy.

This talk will be about the value of empathy in teams. Filled with research, anecdotes, and experiences, you'll leave with practical steps on how you too can bring more real empathy into your teams.