There are countless anecdotes about trust and development organizations; many of which are negative. This is well recognized and most organizations have taken steps to try and remedy that problem. However, many of those approaches either fail or are not as successful as hoped. In this session, we will go through the different aspects of trust and how to take advantage of these aspects to enhance trust in inter-departmental relationships.

To do this, we will cover:

- What is trust, really?
- Why do we care about trust?
- What builds trust?
- What hurts trust?
- How do you repair trust?

My doctoral dissertation had a very strong focus on trust, and the more I learned about trust the more I realized that it was how I was able to successfully build effective development teams. This presentation has theory, real-world application of that theory, and an interactive component to help that participants understand their own feelings on trust.