Most companies unceremoniously accept vast amounts of undesirable effects. Especially highly regulated companies. There is no need for such acquiescence. To address these undesirable effects, companies need a Mafia Offer. What is a Mafia Offer? It is an offer, so good no one can refuse. No, a Mafia offer is not a hard-hitting intimidating enforcer within a company. The Mafia offer, popularized by Goldratt in his book “It’s Not Luck,” is a fundamental change to internal operations that resolves a customer’s core issue or market problem.

Jaimie & Bill will cover the start of the Controlant journey to their Mafia Offer. Conrolant is a highly-regulated cold-chain supply chain company whose software must abide by FDA and other national state compliance standards. Controlant Mafia Offer is their approach to modern governance approach. This talk will cover

The core internal-market problem to address
The litany of undesirable effects
The Mafia Offer
Inner workings of the Mafia Offer