Microsoft 365 Copilot can only generate insights from the data it can access. While emails, chats, and documents are already part of Microsoft 365, one of the largest workloads in the enterprise — voice conversations — is often disconnected from the AI layer.

In this session, we’ll explore how Microsoft Teams Phone, Copilot, agents, and new extensibility APIs allow organizations to turn calls and meetings into actionable intelligence. We’ll look at real scenarios using intelligent call summaries, meeting insights APIs, Copilot Studio agents, and Microsoft Graph integrations to automate workflows, enrich CRM systems, and build AI-aware applications.

We’ll also discuss practical migration strategies from legacy PBX systems, licensing considerations, and why bringing telephony into Teams is becoming a key step in any Copilot adoption strategy.

If you're working with Microsoft 365, Teams, Copilot, or enterprise integrations, this session will help you understand how voice, AI, and APIs are coming together to form the next generation of the Microsoft productivity stack.

Target audience: Intermediate to advanced IT Pros, Architects, Developers, and Microsoft partners working with Microsoft 365, Teams, or Copilot.

This session is based on real-world customer scenarios involving Teams Phone migrations, Copilot adoption, and API/Graph integrations. It combines architecture guidance, live feature demos, and practical lessons learned from deploying AI-powered communication workloads.

The session has been presented in smaller community settings and customer workshops. Preferred duration is 40 minutes, but it can be adapted to 30 or 60 minutes if needed. No special technical requirements.