In today's fast-paced, complex business environment, understanding and measuring what truly matters is crucial for an organization's success. This interactive workshop will provide participants with a practical framework for using key indicators to monitor the delivery of value and results. We will explore a balanced approach to metrics, combining effectiveness, efficiency, and quality to make more informed decisions and drive business sustainability. Participants will learn how to identify the right indicators for their context, avoid common pitfalls, and foster a culture of continuous improvement and engagement.
Benefits
• Making more effective decisions: The workshop would provide the tools and understanding to define and use appropriate indicators, which in turn leads to better decision-making.
• Ability to view new opportunities: By understanding how to measure what really matters, participants can identify new opportunities and the necessary actions to achieve them.
• Greater focus on customer and market demands: The workshop emphasizes delivering value from the customer's perspective, helping participants to better focus on what the customer wants.
• Greater engagement of those involved: The use of collaborative tools like OKRs and a clear purpose can create a sense of belonging and greater engagement among team members.
• Intelligent resource allocation: By using indicators to monitor performance and identify bottlenecks, organizations can make smarter decisions about where to allocate resources.
• Identification of flow gaps and continuous improvement: Metrics like the Cumulative Flow Diagram (CFD) and Lean metrics help identify bottlenecks and areas for improvement in workflows.
• Promoting greater business sustainability for the long term: The balanced approach to indicators and the focus on a North Star Metric (NSM) helps to drive long-term, sustainable growth for the business.

References: https://www.linkedin.com/in/carla-krieger/details/featured/1635492413434/single-media-viewer/?profileId=ACoAAACLnl0BZnzf1DLD52_uia86ax614GficxI, https://1drv.ms/b/c/b0556422816916b8/EbgWaYEiZFUggLDaOgAAAAABIJhqJh1HqR_KkMrMO3PWJg?e=b15E2J

A two-hour workshop that can easily be converted into a talk.