For years, emotional intelligence has been mislabeled as a “soft skill”—nice to have, but secondary to strategy or execution. In reality, emotional intelligence is one of the most decisive factors in how leaders make decisions, handle conflict, and sustain trust under pressure.

In this keynote, Cass Cooper challenges outdated assumptions about leadership capability and shows how emotional intelligence functions as a competitive advantage inside modern organizations. Drawing on real-world leadership dynamics, she connects people skills directly to execution outcomes—helping leaders understand why misalignment persists, how bias shapes perception, and what it takes to lead effectively when the stakes are high.

Format:
45–60 minute keynote (also available as a 90-minute workshop)

This program is perfect for:
• Senior leaders and people managers navigating complexity and change
• Organizations struggling with communication breakdowns, misalignment, or decision friction

The audience will leave with:
• A reframed understanding of emotional intelligence as a business-critical capability
• Practical insight into how judgment, communication, and accountability drive performance